At Burnoleek, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may request a refund in accordance with the policy below.

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Eligibility for Refunds

• Refund requests must be submitted within 60 days of the original purchase date.
• To be eligible, physical items must be returned in their original, unopened, and undamaged condition.
• Digital products or services that have been accessed, downloaded, or used may not qualify for a refund unless otherwise stated.
• Proof of purchase (such as your order number or invoice) must be provided with all refund requests.

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Return Process for Physical Items

1. Contact our support team through the Contact Us page on our website to initiate your return.
2. Include your full name, email address, order number, and invoice in your request.
3. Ship the product back to the return address provided by our support team.
   • Customers are responsible for all return shipping costs.
   • We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

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Refund Processing

• Refunds exclude any shipping and handling charges paid at the time of order.
• Refunds are issued to the original method of payment within 7–10 business days after the returned items have been received and inspected.
• If the product is received damaged, opened, or otherwise not in resalable condition, the refund request may be denied.

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Non-Refundable Situations

Refunds will not be issued if:

• The return is requested after the 60-day period.
• Items are missing, damaged, or not returned in their original packaging.
• The order included promotional or free items that are not returned.
• Digital products have been downloaded, accessed, or used.

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Exchanges

We do not currently offer direct exchanges. If you would like a different product, please request a refund (if eligible) and place a new order.

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Contact Us

For refund requests or questions about this policy, please contact us through the Contact Us form on our website. Please provide your name, email address, and order number so that we can assist you promptly.